Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It
Time · 1 hour ago

Algorithmic efficiency is not a substitute for human empathy and judgment, writes Francine Berman.
Continue reading at Time →Social Justice News — https://social-justice.news/story/why-ai-makes-customer-service-worse-and-what-companies-can-do-to-fix-it-6528a808
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Algorithmic efficiency is not a substitute for human empathy and judgment, writes Francine Berman.
Continue reading at Time →





